JOBS & VOLUNTEER OPPORTUNITIES

Title: Park Captain Manager
Employment Status: 40 hours/week
Compensation:$64,400/year (Paid Semi-Monthly)
Reports to: Director of Parks & Stewardship

The TLCBD Park Captain Manager will be responsible for fostering a clean, safe, and inviting network of three parks in the Tenderloin: Turk-Hyde Mini Park, Sgt. Macaulay Park, and Boeddeker Park. This position will manage a 7-day-a-week Park Captain stewardship program, including supervising a team of Park Captains, supporting parks programming and operations, and directly engaging with community members. This position will spend approximately 30 hours per week at the parks supporting stewardship and 10 hours per week in the office carrying out the administrative aspects of the position such as meetings, developing training, creating program supporting documents, and working with the Inviting Space team.

Responsibilities

• Develop and maintain a Park Network Captain stewardship program which consists of stewards who are present at the park for all open hours to foster safe, clean, and inviting parks and to build relationships with diverse community members
• Supervise the Park Network stewardship program, directly managing a staff of Park Captains including scheduling shifts, communicating program needs to all staff and TLCBD staff, and training staff on TLCBD Park Captain approach
• Directly support Park Captains with administrative needs including shift changes, PTO questions, and other administrative items
• Supervise and help facilitate TLCBD Park Captain training approach, including creation of training procedures and scheduling training for all Park Captains by working closely with Director of Parks & Stewardship
• Ensure that staff exemplify professionalism and outstanding teamwork, better serving the community through their strong relationships and joint efforts
• Ensure that Park Captains compile weekly data reflecting park attendance and work with Director of Parks & Stewardship to create system for data collection
• Recruit future Park Captains by working with Director of Parks & Stewardship and Captain Coordinator in outreach
• Support hiring process for all new Park Captains by ensuring all paperwork is submitted to People & Culture team
• Manage all payroll reporting in a timely manner
• Engage with park users to create meaningful connections that foster a safe and inviting environment
• Deescalate situations when needed utilizing TLCBD Park Captain training approach
• Assist with set-up and storage of equipment for programming activities as needed
• Work closely with the Director of Parks & Stewardship to support and execute the Park Network and Inviting Space vision

Qualifications

• 1-2 years experience managing an on-the-ground staffing operation including scheduling personnel, hiring, training, and recruiting
• Demonstrated ability in personnel supervision and the recruitment and retention of key personnel
• Ability to recruit, train, supervise, and motivate staff
• Experience with program development, oversight, and evaluation
• Basic working knowledge of Excel and other software programs for payroll reporting
• Ability to work effectively and interact professionally with a diverse, multicultural, and interdisciplinary team and population
• Ability to communicate and execute plans as it pertains to the department
• Knowledge of the Tenderloin neighborhood, either as a resident or professional (preferred)
• Multilingual (preferred)
• Experience with de-escalation skills or willingness to learn
• Willingness to learn TLCBD Park Captain policies and practices
• Ability to work outdoors for long periods of any time in all weather
• Ability to stand for long periods of time
• Ability to lift 50 lbs

In compliance with TLCBD policies, all employees must show proof of being fully vaccinated with booster(s) for Covid 19.

TLCBD Overview:

Founded in 2005, the Tenderloin Community Benefit District (TLCBD) is a dynamic nonprofit organization based in San Francisco, CA. Our core purpose is: To lead the evolution of the Tenderloin neighborhood into a vibrant community for ALL. Grounded in values of connection, respect, responsibility, and courage, we work relentlessly to provide a clean and safe environment and positive experience for visitors and residents. Through strong community partnerships and supportive collaboration with city agencies, our team leads the day-to-day operations of programs inclusive of Neighborhood Pride, Economic Opportunity, Inviting Space, Safe Passage, Clean Team, Youth Voice and the Tenderloin Camera Network. Visit us at TLCBD.org to learn more.

TLCBD’s Commitment to Equity in Hiring:

As a platform for empowerment, advocates, and responsive local stewards, TLCBD is dedicated to the neighborhood we serve – a richly diverse, dynamic, and predominantly low-income community of color. When recruiting for our team, we believe it is important that our organization is reflective of the many dimensions of diversity represented in the Tenderloin. We strive for equity for the Tenderloin neighborhood, and we actively work to build an equitable organization – eliminating barriers to employment to reach every level of leadership at TLCBD. We encourage members of the BIPOC, LGBTQIA+, and all Tenderloin communities to apply. TLCBD is for the community and by the community, and we encourage direct community engagement, as together we continue to lead the evolution of the Tenderloin neighborhood into a vibrant community for all.

Submit cover letter and resumes to TLCBD Director Parks & Stewardship, JaLil Turner at JaLil@tlcbd.org.